Terms of Service

1. Definitions

• "Input": any audio, file, URL, parameter, or data submitted to the Service by you or on your behalf, including third-party content related to your use.
• "Output": the transcripts, summaries, metadata, and other results generated by the Service from Input, excluding Usage Data.
• "Customer Content": Input and Output, together.
• "Credits": the prepaid balance, denominated in US dollars (US$), used to pay for audio processing at the prices published on transcrevo.com.
• "Usage Data": technical and operational data collected by transcrevo about the provision of the Service, volume, performance, availability, integrity, security, API call metrics, and related information, which does not include the content of your transcripts.
• "Documentation": the Service's technical documentation available at transcrevo.com/docs.
• "Confidential Information": information identified as confidential or that, by its nature or the circumstances of disclosure, should reasonably be treated as confidential, excluding information that is or becomes public without breach of these Terms, was already rightfully known to the receiving party, is independently developed, or is lawfully received from a third party without a duty of confidentiality.

2. Account and eligibility

To use the Service you must create an account with true, complete, and current information, and keep it that way throughout your use. You must be at least 18 years old and have full legal capacity, or use the Service on behalf of a legal entity you are authorized to represent.

You are responsible for all activity on your account, authorized or not, and for keeping your access credentials confidential. Notify us immediately at contato@transcrevo.com if you suspect unauthorized use. We are not responsible for losses arising from unauthorized access caused by your failure to safeguard your credentials.

We may refuse registrations and close accounts created to circumvent limits, promotions (including free welcome credits), or prior suspensions or terminations.

3. License and provision of the Service

Subject to these Terms and to payment of the amounts due, we grant you a limited, non-exclusive, personal, non-transferable, non-sublicensable, revocable license to access and use the Service, for as long as your account exists, for your internal business purposes or your own use, in accordance with the Documentation.

We may make updates, improvements, fixes, and new features available at our discretion, and they become part of the Service. We will use commercially reasonable efforts to give advance notice of changes that materially alter existing functionality or remove features your use depends on.

The Service may depend on third-party infrastructure and services (such as cloud providers and payment processors). We do not guarantee the continued availability of third-party integrations and are not responsible for failures attributable to them, without prejudice to section 16.

4. API keys and credentials

Programmatic access to the Service is made through API keys tied to your account. Keys are Confidential Information: treat them like passwords, and do not publish them or include them in client-side code, public repositories, or materials distributed to third parties.

All usage made with your key is attributed to your account and consumes your Credits, including unauthorized usage resulting from inadequate safeguarding. You may generate a new key at any time in the dashboard, which immediately invalidates the previous one; applications using the old key stop working immediately.

We may revoke or regenerate API keys for security reasons, notifying you when possible.

5. Acceptable use and restrictions

When using the Service, you agree not to, directly or indirectly:

• submit third-party audio without a legal basis to record and process it. Obtaining consent or any other legal basis required by applicable law (including the LGPD and rules on the interception of communications) is solely your responsibility;
• use the Service for any illegal, fraudulent, defamatory, or harassing activity, or one that violates third-party rights, including intellectual property, privacy, and image and voice rights;
• reverse engineer, decompile, disassemble, or attempt to extract source code, models, weights, or underlying data from the Service, except to the extent applicable law prohibits this restriction;
• copy, modify, translate, create derivative works of, rent, lease, distribute, sublicense, or transfer the Service or any part of it;
• resell the Service or make it available to third parties as a competing transcription or speech-intelligence service;
• use Output to train, tune, or improve competing speech, language, or artificial intelligence models;
• use the Service for automated decision-making that produces legal or similarly significant effects on individuals without the human oversight and safeguards required by law;
• circumvent, disable, or interfere with usage limits, billing mechanisms, technical restrictions, or security features of the Service;
• introduce viruses, malware, or any code designed to permit unauthorized access or to destroy, disrupt, or degrade systems or data ("Harmful Code");
• probe, scan, or test the Service's vulnerability, or deliberately overload it, without prior written authorization;
• publish benchmarks or comparative tests of the Service that are constructed misleadingly or without disclosing methodology;
• present AI-generated Output as human-produced in contexts where doing so would mislead others.

We may suspend or limit access immediately, with notice when practicable, in the event of a violation of this section or of usage that threatens the security, integrity, or stability of the Service or of third parties.

6. Customer Content

You retain all right, title, and interest in Customer Content. These Terms transfer no ownership of your Input or Output to us.

You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, process, and transmit Customer Content solely to the extent necessary to operate, protect, and provide the Service to you: transcribing the audio, generating and storing the results, making them available in your account, and complying with legal obligations.

We do not use your audio or your transcripts to train our models or anyone else's, and we do not sell Customer Content.

You represent and warrant that you hold all rights, consents, and authorizations required for the Input, and that submitting it to the Service, and your use of the Output, do not violate any law or third-party rights. You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Content.

7. Output

Automatic transcription and speech-intelligence features are statistical processes: Output may contain errors, omissions, inaccuracies, and misstatements. It is up to you to assess the suitability of the Output before using it and to validate it before making any decision based on it. Output does not constitute medical, legal, financial, accounting, or any other professional advice.

Due to the nature of AI models, Output may not be unique: other customers may obtain identical or similar results from similar inputs, and repeated runs over the same Input may produce different results. Nothing in these Terms prevents transcrevo from generating similar outputs for other customers.

8. Usage Data

We collect Usage Data to operate, protect, measure, bill, and improve the Service. Usage Data belongs to transcrevo and may be used for any legitimate business purpose, including in aggregated or statistical form, provided it does not identify you or expose the content of your transcripts.

9. Privacy and data protection

Our processing of personal data is described in our Privacy Policy, available on transcrevo.com, which is part of these Terms.

For personal data contained in Customer Content, we act as a processor under the LGPD, handling it only on your documented instructions and to provide the Service; you are the controller and are responsible for determining the legal basis, responding to data subjects, and the other controller obligations.

10. Credits, prices, and payments

The Service is prepaid: you purchase Credits and each transcription debits your balance according to the price list in effect on the date of processing, calculated from the duration of the audio and the features used (for example, diarization). Detailed consumption is available in the dashboard.

Payments are processed by Stripe and are also subject to Stripe's terms; we do not store your full card details. You authorize us to charge the amounts due to the payment method on file.

Credits have no monetary value outside the Service, are non-transferable between accounts, do not accrue interest, and are not redeemable for cash. Amounts paid are non-refundable, except where these Terms or applicable law, including the withdrawal right of Article 49 of the Brazilian Consumer Protection Code, where applicable, require a refund.

Promotional or free Credits (including welcome credits) may carry their own conditions and expiration, are consumed before paid Credits, and create no right to a refund or cash conversion.

If auto-recharge is enabled, we will charge the amount you configured to your saved card whenever your balance falls below the threshold you set. You can adjust the amounts or disable it at any time in the dashboard. If an auto-recharge fails, we may retry, and the Service may decline new transcriptions until there is balance.

Without sufficient balance, new transcriptions are declined; nothing already processed is deleted for lack of balance.

We may change the price list at any time, effective only for usage after the new list is published; Credits already purchased are not charged retroactively.

Prices do not include taxes. Taxes levied on the purchase of Credits or use of the Service, where owed by you, are your responsibility, except taxes on our income.

11. Intellectual property and feedback

The Service, including software, models, algorithms, interfaces, brand, visual identity, and Documentation, is owned by transcrevo or its licensors and is protected by intellectual property laws. Except for the license in section 3, these Terms transfer no rights in the Service, and all rights not expressly granted are reserved.

If you send us suggestions, ideas, feature requests, or other feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use it, incorporate it into the Service, and exploit it freely, with no obligation of compensation, attribution, or confidentiality.

12. Confidentiality

Each party will protect the other's Confidential Information with the same care it applies to its own information of that nature, never less than reasonable care, and will use it only to perform under these Terms. Disclosure to employees, contractors, and advisors is limited to those who need to know it and are bound by a compatible duty of confidentiality, with the receiving party responsible for their acts.

The receiving party may disclose Confidential Information when required by law, court order, or a competent authority, giving the disclosing party prior notice when permitted and cooperating with reasonable protective measures.

The obligations in this section survive termination of these Terms.

13. Beta and pre-release features

We may offer features identified as alpha, beta, preview, or equivalent ("Beta Features"), on an opt-in basis. Beta Features are provided "as is", may be changed or discontinued at any time, are not suitable for production use, and are excluded from any warranty or availability commitment. Your use is at your own risk; our liability for Beta Features is the minimum permitted by law.

14. Disclaimer of warranties

Except as expressly set out in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and continuity.

We do not warrant that the Service will meet your requirements, operate uninterrupted or error-free, be compatible with your systems, be secure against all unauthorized access, or be free of Harmful Code, nor that Output will be accurate, complete, or suitable for any particular purpose.

No information or advice, oral or written, obtained from us or through the Service creates any warranty not expressly stated in these Terms.

This section does not exclude warranties that applicable law, including the Brazilian Consumer Protection Code where it applies, does not allow to be excluded.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages, lost profits, loss of revenue, data, opportunity, or reputation, or the cost of substitute services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, transcrevo's total aggregate liability for any claims related to the Service, on any theory (contract, tort, or otherwise), is limited to the amount you actually paid to transcrevo in the twelve (12) months preceding the event giving rise to the claim.

The limitations in this section do not apply to what the law does not allow to be limited, including, where it applies, liability to consumers for service defects, nor to your payment and indemnification obligations.

16. Indemnification

You agree to defend, indemnify, and hold harmless transcrevo, its owners, officers, and agents from losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from third-party claims related to: (a) Customer Content, including allegations of recording or processing audio without a legal basis; (b) your use of the Service in violation of these Terms, the Documentation, or the law; or (c) your violation of third-party rights.

We will notify you in writing of the claim with reasonable promptness and allow you to control the defense, cooperating at your expense; we may participate with our own counsel at our expense. You will not settle any claim that imposes an obligation on, or an admission of liability by, transcrevo without our prior written consent.

17. Term, suspension, and termination

These Terms take effect upon your acceptance and remain in effect for as long as your account exists. You may close your account and stop using the Service at any time.

We may suspend access, in whole or in part, with notice when practicable, in the event of: a violation of these Terms; usage that threatens the security or stability of the Service or of third parties; a legal or governmental requirement; or non-payment.

Either party may terminate these Terms for a material breach by the other that is not cured within thirty (30) days of written notice; serious, unlawful, or incurable breaches allow immediate termination.

Upon account closure, the licenses granted end, and we will delete Customer Content within thirty (30) days, except where retention is legally required; we recommend exporting your data before closing. Paid, unused Credit balances are not refunded, except where the law requires it or where the closure results from a termination without cause on our initiative, in which case we will refund the remaining paid balance.

Provisions that by their nature should survive do survive termination, including sections 1, 6 through 8, 11, 12, and 14 through 20.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated with reasonable advance notice by email or a notice in the dashboard, indicating the effective date. Using the Service after the new version takes effect constitutes acceptance; if you do not agree, close your account before the effective date. The date at the top indicates the current version.

19. General provisions

• Entire agreement: these Terms, together with the documents referenced in them, are the entire agreement between the parties regarding the Service and supersede prior understandings. Terms in your purchase orders or other documents do not bind us.
• Assignment: you may not assign these Terms or your account without our prior written consent. We may assign these Terms in corporate transactions, such as a merger, acquisition, or sale of assets, with notice to you.
• Independent parties: nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
• Force majeure: neither party is liable for non-performance caused by events beyond its reasonable control, including power or internet failures, denial-of-service attacks, acts of authorities, strikes, and natural disasters, except payment obligations.
• Severability: if any provision is found invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remainder will stay in full force.
• No waiver: tolerance of any non-compliance does not waive the right to require compliance later.
• Notices: formal notices must be sent to contato@transcrevo.com; we will send ours to the email registered on your account, deemed received on the date sent.

20. Governing law and venue

These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil. The courts of the judicial district of São Paulo/SP, Brazil, are elected as the venue for any disputes, waiving any other, however privileged, except for the consumer's home venue where consumer law applies.

21. Contact

Questions, notices, and requests related to these Terms: contato@transcrevo.com.